IT Specialist (CUSTSPT)

Full TimeAZ-SIERRA VISTAEPG
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Eligibility Requirements

US Citizenship

Career Category

IT/Computer Science

Job Summary

This job is a civilian position and does not require military service (including commission and enlistment).
 
WHAT IS ATEC?

ATEC is the Army’s independent test and evaluation organization. We are a team of Civilian and Military personnel working together to provide America’s Military with the best equipment to win and return home safely. At  ATEC, we have a saying: If a Soldier rides, wears, shoots, or deploys it, we test it. ATEC is at the forefront of testing and evaluating technologies of the future from autonomous aerial/ground vehicles to hypersonic weapons. Each day, top scientists and engineers test and evaluate cutting-edge equipment. Our workforce is highly technical and skilled, comprised of more than 8,500 military, civilian, and contract personnel. Engineers, scientists, technicians, researchers, and evaluators work with innovative, advanced technologies in 24 testing and research locations across the U.S. States and around the world. If you are a civilian who wants their work to make a difference, we look forward to hearing from you. For more information on ATEC, salary, benefits, etc., see: ATEC Civilian Careers
 
This is a Direct Hire (DHA) solicitation utilizing the DHA for Domestic Defense Industrial Base (DIB) & Major Range and Test Facilities Base (MRTFB) in DoD to recruit and appoint qualified candidates to certain positions in the competitive service.
 
The Electronic Proving Ground (EPG) mission statement:  The U.S. Army Electronic Proving Ground (EPG) executes developmental testing in direct support of Army Futures Command, Program Executive Offices, DOD partners and industry partners to ensure our War fighters are enabled to dominate the future battlefield. 
 
The U.S. Army Test and Evaluation Command has various incentives that may be available for highly qualified candidates. These include Recruitment Incentives, Relocation Incentives, credit for Leave Accrual. Incentives may be authorized IAW agency policy.  
 
The Army values diversity of perspectives, backgrounds, cultures, and skills, which connects employees to organizations that are committed to building an inclusive work environment where they can contribute to their fullest potential. 
 
Sierra Vista is a Purple Heart City and veteran friendly, where the average commute is 16 minutes. This mid-sized city experiences a mild climate with a laidback lifestyle and athletic environment. The surrounding area has a wealth of outdoor activities such as hiking, mountain biking, cycling (30 miles of path) and wildlife viewing. Water activities are available at two nearby lakes, and the city’s Cove Aquatic Center. There is a weekly Farmer’s Market and many holiday festivals throughout the year. The city is just a short drive away from Southern Arizona’s bustling wine country, Cochise County alone has over 10 wineries. Sierra Vista is home to a community college and two universities. Fort Huachuca’s Housing Office even offers local relocation assistance for our Civilian workforce. Those wishing to live in Tucson for additional housing options and work on post, may utilize a weekday shuttle. 
 
More information about EPG can be found at: EPG Homepage   Follow EPG at:   EPG Facebook Page

Job Responsibilities

Serve as the Command Information Management Officer (IMO) under the direction of the Chief Information (CIO) and perform IMO duties, as outlined in AR 25-1, AR 25-2, and DA PAM 25-1-1, in direct support of the Command Developmental and operational testing missions.

  • Provides and monitors customer support operations.
  • Oversees plans that include developing and/or using programs to isolate causes of problems among hardware, system software, and applications.
  • Evaluate the effectiveness of systems, devices, procedures, and methods to safeguard classified, private, and other sensitive data in computer accessible media.
  • Responsible for the configuration management of computers systems and various Information Technology (IT) solutions throughout the Command.
  • Responsible for resolving user trouble tickets and for providing advice to Helpdesk and system administrators for specifically difficult problems.
  • Identifies requirements for Helpdesk support of information systems within the Command, and independently sets priorities for the accomplishments of those requirements.
  • Develops user operating instructions for various computing functions.
  • Reviews and selects hardware and software from commercially available sources; assists end users with selection; performs evaluations resulting in recommendations; and resolves equipment and software compatibility questions.

  • Supports CIO budgetary and Information Technology (IT) purchasing efforts to include Program Objective Memorandum (POM) submissions, Army Portfolio Management System (APMS) management, Information Technology Approval System (ITAS) submissions, and General Fund Enterprise Business Systems (GFEBS) IT procurement approvals.

     

 

 

Job Qualification

  • U.S. Citizens who meet the minimum qualification requirements for the following series: 2210 2210 OPM Link
     
    2210 Information Technology:
     
    In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
    The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
     
    (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
    (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
    (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
    (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
     
    In addition to meeting the basic requirement above, to qualify for this position you must also meet the specialized experience qualification requirement listed below: 

Specialized Experience

In order to qualify, you must meet the specialized requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
 
This definition of specialized experience is typical of work performed at the next lower grad/level position in the federal service (GS-11). 
 
Specialized experience is defined as: (1) Providing customer service and support methods by troubleshooting, analyzing, evaluating, testing and diagnosing problems and rendering immediate resolutions. (2) Installing operating systems, network devices and application installation/removal.  (3) Detailed knowledge of hardware and software components specifically required to support T&E missions across multiple domains with a focus on Defense Research and Engineering Network (DREN) hosted solutions. (4) Knowledge of IT troubleshooting and implementation in order to perform work related to T&E IT support activities which are often indefinite and/or incomplete.  (5) Detailed knowledge of hardware and software systems from desktop/laptop computers to user software such as the Microsoft Office application suite and other baseline applications on the SHB-A. (6) Knowledge of procurement actions in terms of cost/benefit analysis, conformance with IT procurement and Portfolio Management regulations using systems such as APMS, Information Technology Approval System (ITAS) and General Fund Enterprise Business Systems (GFEBS) for IT procurement.   
 
Ability to apply systems engineering concepts and techniques to execute business and scientific programs to carry out assignments to ensure integration of IT programs and services in a Test and Evaluation organization.
 
Additional qualification information can be found from the following Office of Personnel Management website:  OPM Link
 
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--No substitution of education for experience is permitted.
 
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:  Foreign Education

HOW YOU WILL BE EVALUATED. You will be evaluated based on your level of competency in the following areas:

You will be evaluated for this job based on how well you meet the qualifications above.
 
Your resume may be submitted in any format and must support the specialized experience described above. If your resume includes a photograph/inappropriate material or content, it will not be used to make eligibility/qualification determinations and you may not be considered for this vacancy. For qualifications determinations your resume must contain hours worked per week and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked incomplete and you may not receive consideration for this position. For additional information on what to include in your resume, click Resume 
 
You will receive an email message acknowledging receipt of your application. Your application will be used to determine eligibility and qualifications for this position. If determined to be ineligible or not qualified, your application will receive no further consideration.

Conditions of Employment

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective ServiceRegistration.
  • A trial/probationary period may be required.
  • You will be required to provide proof of U.S. Citizenship.
  • Direct deposit of pay is required.
  • Salary includes applicable locality pay or Local Market Supplement
  • Must obtain and maintain information assurance certification and computing environment certifications per Army policy and DoD directive.  Certification for IAT-II, IAW DoD 8570-01-M & DoC Directive 8140.01, is required for this position.
  • Employee must be able to obtain and maintain a Secret security clearance. 
  • Permanent Change of Station (PCS) allowances is not authorized.
  • Relocation Incentive maybe offered.
  • This is a TERM position NTE 5 Years.  This position can be converted to permanent career-conditional without further competition.
  • This is NOT a REMOTE Position.
  • Temporary Duty Travel (TDY) may be required up to 10%.
  • Recruitment Incentive maybe offered.

Travel Requirements

Up to 10% Travel